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008 211229s9999||||xx |||||||||||||| ||und||
020 _a81-7635-542-9
040 _cFCIT
041 _aEng
082 _a658.84
_bBUR
100 _aBurlton, Roger T
245 0 _aBusiness Process Management Profiting From Process
260 _aNew Delhi
_bTechmedia
_c2001
650 _aDirect marketing
942 _cBook
999 _c4569
_d4569