Burlton, Roger T <br/><br/>
Business Process Management Profiting From Process 

 - New Delhi  Techmedia  2001 
<br/><br/><label>ISBN: </label>81-7635-542-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Direct marketing
<br/><br/><label>Dewey Class. No.: </label>658.84  / BUR